There have been some fun experiments carried out into working memory, or, how much information a person is able to temporarily store in their short term memory and how that affects their decision making capabilities.

My favorite involves asking the subject to remember either a single digit number or a seven digit number, then ‘by chance’ offering them a piece of chocolate cake or a fruit salad. Those who had been given a single digit number more often chose the fruit salad, while those with the longer number to remember chose the chocolate cake. The theory is that the ones carrying a ‘lighter cognitive load’ had more brain power left to resist the lure of the cake.

(Source: http://www.gsb.stanford.edu/news/bmag/sbsm0802/feature-babashiv.html)

This is important for your web design, because you want to ensure your visitors are processing what you want them to – i.e. your USPs (unique selling points) and special offers.

If your website is too deviant from the prototype, lackscognitive fluency or is too visually complex, then the poor user will be exhausted before they’ve even noticed you’ve got 40% off everything.

Having expended all that brainpower just looking at your website, they will feel disengaged and tired and will switch over to somewhere else that makes them feel more relaxed and at home – i.e. your competitor’s site.

However, if they’re arrived at your site and it instantly looks familiar, feels straightforward and doesn’t distract, then they can immediately get on with what they came there for in the first place – i.e. buying your products and services.

Check out these articles for more detail on why simple website are better:

• Why Simple Websites are Better  #1 - Playing to Prototypes
• Why Simple Websites are Better  #2 - Cognitive Fluency
•             Why Simple Websites are Better  #3 - Visual Processing of Complexity
   

Click here to read about tips on choosing a web designer and how to write copy for your website homepage.

Keep it simple, stupid!

Successful people have long known that the simple solution is almost always the best one, but unfortunately when it comes to practice, too many designers and clients think that having lots of varying stuff on their website will somehow meet the needs of everyone – rather than nobody.

Good designers instinctively know that simple, familiar designs will perform better, and one of the scientific theories that backs up this intuition is cognitive fluency.

So, what is cognitive fluency and why does it matter for my website?

Cognitive fluency refers to the experience of how easy or difficult it is to think about something. As a general rule, humans prefer things that are easy to think about and shy away from things that are hard to think about.

This principle influences pretty much every aspect of human behaviour - and decision making when it comes to buying goods and services online is no exception.

So, if a user reaches a website for the first time, but the navigation looks similar to the vast majority of other websites they been to, then it will feel familiar and ‘right’ and they will feel at home and know how to proceed.

On the other hand, if they arrive and the navigation is in a completely unexpected place, or requires them to figure out some kind of krypton factoresque puzzle in order to find their way around the site, they are more likely to think the site is ‘wrong’ or at the very least it leave them with a vague, sub-conscious uncomfortable feeling.

The Mere Exposure Effect

Cognitive fluency is closely linked with The Mere Exposure Effect, which basically states that the more you are exposed to something, the more you prefer it. This can easily be seen when popular brands change their imagery, and all the customers moan and groan that it’s not as good anymore, even in the product inside is identical.

If you’re smart, you can take advantage of this exposure effect with your web design, by playing on the experiences people will have had in the past and ensuring your website echoes those experiences.

Of course, this doesn’t mean you should just copy everyone else, or that all websites should always look exactly like they did in the 90s – far from it. But you need to use originality and innovation where it works, and in small enough chunks that it delights your users in comfort rather than baffling them.

Further reading:

Read more interesting and research backed up stuff about cognitive fluency here: http://www.uxmatters.com/mt/archives/2011/07/how-cognitive-fluency-affects-decision-making.php

As you might expect, as web designers, we’re going to be a bit biased when it comes to comparing the value of websites against newspaper adverts. But we’re going to have a go at explaining just why small businesses should focus their marketing budget on the web, rather than on print.

This is especially true when there is a very small budget available.

Your money gets you more ‘inches’

Print advertising is notoriously expensive. In a local paper, a tiny advert could cost you the same as a single page website and a full page advert will get you a whole website.

 In a full page print advert you’re limited to what you can get across. Your company name, what you do, contact details and hopefully a USP or special offer.

However, in a full website you could get far more information across, which builds trust and engages the customer. It can save you time by answering basic questions directly and avoiding people who aren’t really potential customers. You could include information about your company background, more detail about a range of services  and rates, provide several contact options, display testimonials and even offer free advice to show the potential customer you really know your onions.

Your money lasts longer

The main disadvantage of a print ad is its limited lifetime. Most publications are monthly, weekly or even daily. That means that means that time period has passed, that money is lost forever. However, a website is there indefinitely. If it’s designed well, the same website could serve a small business for many years. There is a small ongoing hosting cost, that that is usually going to cost about the same as the rent for a phone line.

Websites are more targeted

Even if you target your publication very closely (and most people don’t), you can’t be sure that the customers are in the market for your product at that time. And if you just use a local newspaper, the vast majority of the readers will have no interest in your product or service. However, a website appears exactly when people search for it – you can’ get much more targeted than that.

If you're thinking of getting a website designed in Leeds, or anywhere across the UK, then give us a call for a chat about your project. We're happy to give free advice and suggestions as well as quotes and proposals.

Man, the web design market is saturated.

So if you’re looking to hire a web designer, it can be really difficult to figure out the genuine professionals from the amateurs. But the last thing you want to do is invest a lot of time and money and end up with something unfinished, or that you’re not happy with. Equally, you don’t want to pay over the odds, but you understand that if you pay peanuts, you’ll get monkeys.

 

Here are a few (hopefully impartial) tips on how to choose a web designer.

Get a recommendation

By far the best way to choose any service is to go with someone that someone you know and trust the judgement of recommends. If you have friends or colleagues who have had a website designed, then pick their brains. Were they happy with the service they got, and would they recommend who they used? Or did they choose based on price and live to regret it? Use their experiences to avoid repeating the same mistakes.

Get a few quotes

If you can’t get someone through a recommendation, then it’s worth getting a few quotes. This is not necessarily to find out the cheapest price (going with the cheapest option will almost always end in headaches and unexpected expenses down the line), but to get a sense of the service and quality of product they provide. Do they really listen to your needs and come up with a solution that fits? Or do they just send out a standard template email? How they deal with your enquiry is a good reflection of how they will work down the line.

Go with your gut

At the end of the day it’s about finding someone you can trust and work with long term. A website isn’t a one-off deal, it needs to keep working for years to come. So you need to choose someone who you think you’ll be happy building an ongoing relationship with. Good relationships develop into friendships and maintain high levels of trust and a feeling of security. This is well worth paying a little extra for.

If you'd like to learn how to write copy for your website homepage and how to improve your search engine optimisation, visit our site.

If you have a website, then you should have stats for it - your web designer will probably have provided them for you.

There are lots of different programs out there that will give you web statistics, and many are free. One of the most popular is Google Analytics, because it means going right to the source and (in theory) getting the best data. Also, because of Google's humungous budget, Analytics has a lot of fancy graphics and functionality.

 

The kind of data you get can be anything from how many visitors your site gets to what time of day they came, how long they stayed, which pages they visited and in what order, what country they're in, how they came across your site and much, much more.

It's important to check out your stats and keep and eye on them, because the information can be used to fine tune your site and gauge performance.

However, it's easy to become obsessed with these numbers. This is bad idea for several reasons. First of all, traffic doesn't directly translate into sales. Revenue and profit are much more important - if you have millions of visitors, but no sales, then you have nothing.

Secondly, while you're analysing your stats, you are not spending time on more important things, such as running or promoting your business.

Finally, if you're looking too closely at your stats in an attempt to increase traffic, then the chances are you'll start being tempted to 'game' the system by tweaking, rather than focussing on just creating quality and value for your customers. As Google is constantly updating their algorithm and trying to make it even better at returning good results, SEO work based on complicated link text targetting, keyword density and the like is going to be fragile and could come tumbling down at any moment. Whereas, good quality content is robust and should stand the test of time.

Sentiva offer web design services in Leeds.

Here are our top five tips for web designers who are just starting out:

Keep it Simple

It can be tempting to put something in just because you can, not because it's right. This tends to lead to animated gifs, flash banners, scrolling marquee tags, loads of different fonts and basically a horrible mess that is a confusing turn off for visitors. Try to avoid including anything that doesn't have a clear purpose, and keep the design clean and simple.

Check the website on a range of browsers

Firefox, Internet Explorer, Safari and  Chrome all interpret code is slightly different ways and it's worth checking your design on each of them to make sure nothing breaks. These days lots of people use mobiles to view websites as well, so check its not impossible on a smaller screen.

Focus on the visitor

Your starting point should be what the visitor wants, not what you want to tell them. This means being careful about using jargon or any terms or concepts they might not understand, and thinking about their objectives and how they might move around your site.

Make sure the structure and navigation is clear and consistent

The main navigation should be identical on every page, and ideally every page should be able to be reached from the main navigation. If there are a lot of pages, then use dropdowns. The exception is if you have large resource banks or ecommerce stores with hundreds of pages, but in this case consistency and clarity is even more important.

Don't have autoplaying music

This is one of the biggest turn-offs for visitors, who might be browsing at work, or at the very least might be playing their own music, which yours will conflict with.

For more advice about good and bad web design and SEO, check out our resource bank.

If you're looking to hire a web designer - click here.

One of the biggest mistakes you can make is to pay a lot of money for a website but then hide your contact details away.

This is a shortened version of the full article about making sure your contact details are clear, which you can read here.

Your phone number should be a clear beacon, immediately visible above the fold (preferably at the top of the page) in large font that can be read even by those who are partially sighted. Especially by those who are partially sighted. They are the ones who need it most as they will find it frustrating to browse the website.

You should offer an email address and get a decent junk mail filter to deal with the spam that is inevitable from publishing an email address on the internet. You can also take steps to obfuscate your email address from robot crawlers. Not offering an email address because you're afraid of spam is like slamming your door in people's faces. Not good.

And you should also have an enquiry form on the contact page (or even at the side of all pages), as some people prefer having the guidance of little boxes to fill in, because they don't want to expend the brain power involved in composing an email from scratch. And who are you to argue?

And finally, you could offer an online chat service but you need to be careful with this or it could do more harm than good. If it's constantly unavailable, or if the people take ages to reply (possibly because they're trying to deal with too many chats at the same time) and leave your customer sitting around twiddling their thumbs waiting for a response, or if your customer service agents are impolite or abrupt, then your customers will be turned off.

By utilising all these methods (effectively), you give people every option they could desire and reduce the likelihood of them getting turned off and heading to one of your competitors instead.

If you liked this blog post, you might like to read our article on Five elements of great web design or web design and colour.

Sentiva web design make websites, software and mobile apps.

Like most things, there's no clear and straightforward answer to this question - it depends on a lot of factors.

For those of you that aren't sure what PayPerClick (PPC) is, it's basically where you pay Google for particular positions in the listings. These are kept separate from the (sacred) natural listings, which you can't buy a position in, no way, no how. For a more detailed explanation of what PPC is and how it works, read our article.

In fact, you don't actually pay to be displayed in the position, you only pay when someone clicks the link and goes to have a look at your site. Just hanging out there (or getting the 'impression' to give it its technical term) is free. So you pay for each click. Pay per click. Get it?

We've found PPC to be one of the most effective forms of marketing we've undertaken - the others being newspaper adverts, radio adverts, flyers mailouts and highly targeted mailshots. Having said that we're not professional marketers, so it may be that we just didn't carry out the other campaigns as well as we could.

The reason it's so effective is because you really are only paying for people who are interested in your products (unlike the newspaper, where there are all kinds of people who will see your adverts, most of whom aren't your target market).

Whether it's going to make money for your business or not depends on how competitive your target key phrases are, how niche your products and services are and how well you design your campaigns. However, it's fairly easy to test the water, so it's probably worth a try.

If you'd like to learn more about having an effective website and how to improve your search engine optimisation, visit our site.

Sentiva is a web design company serving Leeds and Reading.

Many sole traders consider creating their own DIY website as a way to save money, avoiding the potentially high fees of a professional web designer.

However, in the majority of cases, trying to build a website when you don't have the experience, can end up doing more damage than good.

To put it simply, I am a professional web designer, and I can ssure you that if I decided to try to save save money by doing my own plumbing or electrics (those professionals are very expensive, after all), or even cutting my own hair (God forbid!), I would end up with a flooded house, electrocuted and wearing a hat.

If the website is only for a hobby, then it's not a big deal if it puts people off, but if the website is intended as a business marketing tool, then having something bothced could be a very expeneive mistake resulting in countless lost business.

DIY websites are usually not as easy to put together as the programme promises, they won't get to the top of Google, and when people do find them, they'll be put off by the unprofessional appearance.

On the other hand, a professionally designed website can get in front of the right people at the right time, can impress people into giving a call and can build trust with the local customer base, giving an edge above the competitors and paying for itself, before greatly contributing to the bottom line.

So if you think getting a professional website might be expensive, consider how much it could cost you to not get one.

You can read more about web design, and the full length article on this subject in our web design resource bank.

Sentiva are a leeds web design company. We also make web apps and mobile apps, for both iPhone and Android. We offer very competitive web design packages for sole traders and small businesses.